Our fulfilment operation processes orders from 9am - 3:00pm AEST except during a race week. After it has been completed, your order will be delivered based on the shipping method chosen during check out. For apparel and accessories we ship using Australia Port. Heavier items such as axles are shipped via TNT. Unfortunately, axles cannot be shipped to PO BOXES addresses. You will be notified when your order is ready for despatch and a tracking number is given.
For Apparel; we will gladly accept approved returns or exchanges of products 14 days from the date of receiving your order. If the received date cannot be proven (no tracking information), the 14 days will be based from its order date. Please contact firstname.lastname@example.org for additional information on how to return an item. Return items must be in new/unworn condition.
Refund amount will be the amount paid minus shipping fees. Any item that is defective will be fully exchanged and customer will not be responsible for return shipping fees. If the order is free of errors, customer is responsible for shipping fees both ways when returning or requesting for an exchange.
For Custom Axles; Refunds will be given if requested before you have approved your CAD drawing of your custom axle. If for some circumstance we are unable to manufacture your axles, a full refund will be given. We cannot offer a refund if we have begun manufacturing your custom axles.
We will not warrant custom axles unless manufacture is deemed defective.