- A Custom Axle Measurement form will be emailed to you or can be downloaded here.
- Fill out and return the Custom Axle Measurement Form via email to firstname.lastname@example.org.
- Your measurements are sent to our design team. After 1 business day, a CAD drawing of your axles will be emailed to you for approval.
- Once we have received approval for your drawing, we will begin manufacturing your axles. Please allow a four week lead time.
- You will be notified once your axles are completed and ready for dispatch. A tracking number will be supplied if shipping is requested.
For Apparel; we will gladly accept approved returns or exchanges of products 14 days from the date of receiving your order. If the received date cannot be proven (no tracking information), the 14 days will be based from its order date. Please contact email@example.com for additional information on how to return an item. Return items must be in new/unworn condition.
Refund amount will be the amount paid minus shipping fees. Any item that is defective will be fully exchanged and customer will not be responsible for return shipping fees. If the order is free of errors, customer is responsible for shipping fees both ways when returning or requesting for an exchange.
For Custom Axles; Refunds will be given if requested before you have approved your CAD drawing of your custom axle. If for some circumstance we are unable to manufacture your axles, a full refund will be given. We cannot offer a refund if we have begun manufacturing your custom axles.